The printer is not responding (nothing prints)
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The printer prints slowly
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The printer is making some unexpected noises
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Blank or partial page printed
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Something on the page is missing or incorrect
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Placement of the text or graphics is wrong
The printer shuts down unexpectedly
Check the power and power connections
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Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet.
For voltage requirements, see Electrical specifications on page 111.
Alignment fails
If the alignment process fails, make sure you have loaded unused, plain white paper into the input
tray. The alignment fails when you have colored paper loaded in the input tray.
If the alignment process fails repeatedly, you may need to clean the printhead, or you might have
a defective sensor. To clean the printhead, see Clean the printhead on page 86.
If cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/support.
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click Contact HP for information on calling
for technical support.
The printer is not responding (nothing prints)
There are print jobs stuck in the print queue
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Open the print queue, cancel all documents, and then reboot the computer. Try to print after the
computer reboots. Refer to the Help system for the operating system for more information.
Check the printer setup
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For more information, see General troubleshooting tips and resources on page 53.
54 Chapter 5 Solve a problem
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Check the HP software installation
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If the printer is turned off when printing, an alert message should appear on your computer
screen; otherwise, the HP software provided with the printer might not be installed correctly. To
resolve this, uninstall the HP software completely, and then reinstall the HP software. For more
information, see Uninstall and reinstall the HP software on page 88.
Check the cable connections
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Make sure both ends of the USB cable or Ethernet cable are secure.
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If the printer is connected to a network, check the following:
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Check the Link light on the back of the printer.
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Make sure you are not using a phone cord to connect the printer.
Check any personal firewall software installed on the computer
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The personal software firewall is a security program that protects a computer from intrusion.
However, the firewall might block communication between the computer and the printer. If there
is a problem communicating with the printer, try temporarily disabling the firewall. If the problem
persists, the firewall is not the source of the communication problem. Re-enable the firewall.