Step 2: Make sure that the printer is connected to your network
If your printer is not connected to the same network as your computer, you cannot use the printer
over the network. Follow the steps described in this section to find out if your printer is actively
connected to the correct network.
74 Chapter 5 Solve a problem
NOTE: If your wireless router or Apple AirPort Base Station is using a hidden SSID, your printer
cannot automatically detect the network.
A: Make sure the printer is on the network
If the printer supports Ethernet networking and is connected to an Ethernet network, make sure
an Ethernet cable is not plugged into the back of the printer. If an Ethernet cable is plugged into
the back, then wireless connectivity is disabled.
If the printer is connected to a wireless network, run the Wireless Network Test. For more
information about how to print the wireless test page, see Test the wireless connection
on page 147.
After the page has been printed, check the wireless connection status, the Network Name
(SSID), and the IP address:
The Connected is listed in the Connectivity area, the
Diagnostics Results section, which indicates if the printer
is connected to your network — either your Ethernet
network or your wireless network.
If the Connected is Ready, the printer is actively
connected to a network.
If the Connected is Offline, the printer is not
connected to a network.
Network Name (SSID)
The Network Name (SSID) is listed in the Current
Configuration setction, which shows the network name
what your printer choose for connecting the wireless
The IP Address is listed in the Current Configuration
section, which indicates your printer has the valid IP
The IP address is the one used to open your printer's
embedded web server (EWS).
For information about connecting the printer to a wireless network, see Set up the printer using the
embedded web server (EWS) on page 145.
B: Check to see if you can access the EWS
After you establish that the computer and the printer both have active connections to a network,
you can verify if they are on the same network by accessing the printer's EWS. For more
information, see Embedded web server on page 155.
Solve network problems 75
To access the EWS
On your computer, open the EWS. For more information, see Embedded web server
on page 155.
NOTE: If you are using a proxy server in your browser, you might need to disable it to
access the EWS.
If you can open the EWS, try using the printer over the network (such as to print) to see if
your network setup was successful.
If you cannot open the EWS or are still having problems using the printer over the network,
continue to the next section regarding firewalls.
C: Reconfigure wireless settings to make sure the connection is established
If the printer is still not connected to your network, you need to reconfigure wireless settings in
HP printer software on the computer. For more information about the configuration, see Basic
wireless troubleshooting on page 72.
NOTE: Make sure an Ethernet cable is not plugged into the back of the printer. If it is plugged
into the back, then wireless connectivity is disabled.