Step 1: Make sure your computer is connected to your network
●
Step 2: Make sure that the printer is connected to your network
●
Step 3: Make sure your computer is not connected over a Virtual Private Network (VPN)
●
Step 4: Make sure the printer is online and ready
●
Step 5: Make sure the HP printer labeled (Network) is set as the default printer driver (Windows
only)
●
Step 6: Check to see if the firewall software is blocking communication
TIP: If you are using a computer running Windows, use the HP Print and Scan Doctor to help
diagnose and get assistance in installing and using HP printers on home network. To use this tool,
visit the HP Wireless Printing Center www.hp.com/go/wirelessprinting, and then click Print and Scan
Doctor in the Quick Links section.
Step 1: Make sure your computer is connected to your network
Make sure your computer is connected to your network—either the Ethernet network or the wireless
network. If the computer is not connected to the network, you cannot use the printer over the network.
To check an Ethernet connection
▲
Many computers have indicator lights beside the port where the Ethernet cable from the router
connects to your computer. Usually there are two indicator lights, one that is on and another that
blinks. If your computer has indicator lights, check to see if the indicator lights are on. If the lights
are not on, try reconnecting the Ethernet cable to the computer and the router. If you still do not
see lights, there might be a problem with the router, the Ethernet cable, or your computer.
NOTE: Mac computers do not have indicator lights. To check the Ethernet connection on
a Macintosh computer, click System Preferences in the Dock, and then click Network. If the
Ethernet connection is working correctly, Built-in Ethernet appears in the list of connections,
along with the IP address and other status information. If Built-in Ethernet does not appear in the
list, there might be a problem with the router, the Ethernet cable, or your computer. For more
information, click the Help button in the window.
ENWW
Solve network problems 73
To check a wireless connection
1.
Make sure that your computer's wireless has been turned on. (For more information, see the
documentation that came with your computer.)
2.
If you are not using a unique network name (SSID), then it is possible that your wireless
computer could be connected to a nearby network that is not yours.
The following steps can help you determine if your computer is connected to your network.
Windows
a.
From the computer desktop, click Start, click Control Panel, point to Network and Internet,
and then click View network status and tasks.
- Or -
From the computer desktop, click Start, select Settings, click Control Panel, double-click
Network Connections.
- Or -
Right-click an empty area on the Start screen, click All Apps on the app bar, click Control
Panel, click Network and Sharing Center, and then click View network status and tasks.
Leave the network dialog box open while you continue to the next step.
b.
Disconnect the power cord from the wireless router. The connection status of your
computer should change to Not Connected.
c.
Reconnect the power cord to the wireless router. The connection status should change to
Connected.
Mac OS X
▲
Click the AirPort icon in the menu bar at the top of the screen. From the menu that appears,
you can determine if the AirPort is turned on and which wireless network your computer is
connected to.
NOTE: For more detailed information about your AirPort connection, click System
Preferences in the Dock, and then click Network. If the wireless connection is working
correctly, a green dot appears next to AirPort in the list of connections. For more
information, click the Help button in the window.
If you are unable to get your computer connected to your network, contact the person who set up
your network or the router manufacturer as there might be a hardware issue with either your router or
computer.
TIP: If you are using a computer running Windows, use the HP Print and Scan Doctor to help
diagnose and get assistance in installing and using HP printers on home network. To use this tool,
visit the HP Wireless Printing Center www.hp.com/go/wirelessprinting, and then click Print and Scan
Doctor in the Quick Links section.